Privacy Policy

At Madal Bal, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to pradeephoogakker@madalbal.nlor by writing to Madal Bal, Denneweg 126 B, 2514 CL Den Haag. Alternatively, you can telephone 0703651863.

Who we are

Madal Bal is an organic supermarket located at the Denneweg 126 B, 2514 CL Den Haag. We have started the store in 1988 as an ‘eenmanszaak’ and since 2014 are registered at the chamber of commerce as VoF (Vennootschap onder Firma) Gerretsen Madal Bal Natuurvoeding with kvk number 59649984.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Any information you submit through the contact form at this website is transferred directly to the contact email. This website does not store your submitted personal data.

Cookies

Like many other websites, the Madal Bal website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to determine if you are logged in or not. This helps us to improve our website and deliver a better more personalised service.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

It is possible to switch off cookies by setting your browser preferences. For more information, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use a free web analytics service offered by Google that tracks and reports website traffic we use to improve our websites and services. You can review Google’s privacy policy at https://policies.google.com/privacy.

Who we share your data with

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

List of Service Providers working on our behalf:

• MailChimp – a marketing automation platform and an email marketing service we use to send out our newsletter. You can review their privacy policy at https://mailchimp.com/legal/privacy/.
• Google Analytics– a free web analytics service offered by Google that tracks and reports website traffic we use to improve our websites and services. You can review Google’s privacy policy at https://policies.google.com/privacy.

Third Party Service Providers we work in association with: We cooperate closely with various third party service providers to bring you a range of quality and reliable services focused on health, self-improvement, personal grow and nutrition. When you enquire about one or more of these services, the relevant third party service provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. Usually, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. If these third party service providers will share your information with us, we will use them in accordance with this Privacy Policy.

You can find the list of third party service providers we work in association with on the page Therapeuten and Workshops.

Our website financial transactions are handled through our payment services provider, Mollie. You can review the provider’s privacy policy at https://www.mollie.com/en/privacy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our associated service providers and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile.

For users that shop on our website, we store personal information they provide at checkout.

All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, shopped at our web-shop, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. The request can be made via the page Request/erase personal data.

How we protect your data

When you give us personal information, we take steps to ensure that it’s treated securely.

Our website uses the HTTPS protocol for secure communication over a computer network, which is widely used on the Internet, and WordFence Firewall, which prevent the website from getting hacked.

Any sensitive information (such as credit or debit card details) is encrypted and protected.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2019.